Customer Success Officer

Jakarta, DKI Jakarta
Posted 1 tahun yang lalu | Sales


Job Type   :
Full Time
Job Industry   :
Human Resources
Job Function   :
Experience   :
Fresh Graduates / Less Than 1 Year Experience
Education   :
Associate Degree / Diploma Degree (D1 - D3)


  • A foundational member on a fast-growing sales team at a venture-backed company.
  • Urbanhire solves the #1 challenge for every CEO: hiring. Recruiting is a hot
  • market, and Applicant Tracking Systems like Urbanhire are in high demand. At the
  • same time, hiring has never been more competitive and costly, making talent
  • solutions that improve a company’s hiring ROI incredibly valuable.
  • Urbanhire is the first hiring software in Indonesia that is mobilizing the
  • entire company to collaborate on hiring. We’re the only solution designed to
  • engage managers, who are incredibly crucial stakeholders, more deeply in the
  • process. By supporting a true partnership between recruiters and managers, we’re
  • able to make hiring faster, higher-quality, and more embedded into a company’s
  • core culture.
  • We are seeking a resourceful, driven, results-oriented customer success officer.
  • This is a sales support role where you'll have the important duty of making our
  • clients happy. You'll teach them how to use our system, and follow up on their
  • inquiries either by chat support or by phone. You will also do some follow-up
  • calls to convert trial users to become clients.
  • This is an opportunity for someone who wants to be part of something big and
  • transformative, not just a job for someone looking to pay out as easily as
  • possible. You’ll see professional development in several dimensions, including
  • the ability to step up and help lead if you prove you’re ready.
  • Responsibilities
  • * Be a team member of the customer success team in making sure the clients
  • maximize their time on the platform
  • * Respond, troubleshoot and answer clients inquiry on the chat support
  • * Call clients and follow up to make sure all issues are resolved
  • * Call potential clients to introduce Urbanhire and enroll them on Free Trial
  • * Follow up potential clients with free trials that are ending soon
  • * Assist the team to convert trial users to paying customers
  • * Be the sound and voice of the company
  • * Be the voice of customer to the technology development team


  • * Associate Degree or equivalent combination of education and experience;
  • * Customer support experience preferred;
  • * Tech-savvy, good with technology and computers
  • * Excellent telephone manners and language etiquette
  • * Bilingual (English and Indonesian)
  • * Proven track record of successful solutions-oriented services
  • * Comfortable working in fast-paced environment
  • * Candidates with prior experience in SaaS or On-Demand Industry are highly
  • desirable.


  • Our goal is to create a company where employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better. On top of an exciting, vibrant and intellectually challenging workplace and a competitive salary, we are offering:

    • Private health insurance plan
    • Training and personal development  plus online learning resources and/or seminars


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Company Industry : Information Technology and Services

Phone : +622127518858



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