Customer Experience Quality Officer

HOMECREDIT
DKI Jakarta - Jakarta Selatan
Posted 4 bulan yang lalu | Service Quality

INFO DETAILS

Job Type   :
Permanent
Job Function   :
Service Quality
Experience   :
1 Year
Education   :
Bachelor's Degree

DESCRIPTION

  • CX Quality Officer will be actively involved in shaping customer-centric culture through several regular activities related to improving customer service quality.
  • Responsibility:
  • * Regular quality check of Telesales, Pre-collection, Operation Inbound, CRS Inbound to gather data & information related to customer service quality.
  • * Provide suggestions for improvements based on the result of the reports that collected from related function and customer
  • * Executing customer survey (by phone or face to face) based on marketing concept to gather data needed for customer experience activity, including calling to customers, staffs, and Partners.
  • * Communicate to related function, in order to help improving their process quality for customer base on customer experience recommendation
  • * Actively involved in improvement, recognition, or other customer experience initiatives.
  • Requirements:
  • * Candidate must possess at least bachelor degree
  • * Fresh graduate are welcome to apply
  • * Experienced in quality assurance in call center or customer service industry will be an advantage
  • * English proficiency, verbal and written
  • * Orientation towards results
  • * Tend to be detail and accurate
  • * Proactive, Discipline, Independent
  • * Excellent time management

REQUIREMENTS


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