Center General Manager

Bandung, West Java
Posted 4 bulan yang lalu | Management


Job Type   :
Full Time
Job Industry   :
Education Management
Job Function   :
Experience   :
Manager / Senior Manager / Department Head
Education   :
Bachelor Degree - S1


  • Wall Street English - Our WHY
  • Our vision is to be the preferred choice of English language enrichment for
  • adults. We exist to make Indonesians more competitive through English. Our
  • belief is that the ability to communicate confidently in English will open
  • opportunities which is why we work endlessly in achieving our mission to empower
  • with self-confidence to communicate effectively in English and therefore enrich
  • lives.
  • We believe that in order to deliver on our mission, English must become part of
  • one’s lifestyle. The WSE Experience and method is built based on this
  • philosophy. WSE is NOT a school and does not sell English courses. WSE does NOT
  • have students, we have members. WSE DOES NOT have teachers, we have English
  • Trainers.
  • Wall Street English Indonesia is a Community that believes if you communicate in
  • English with Confidence, you will have a world of Opportunity. WSE Indonesia’s
  • brand values are Confidence, Community, Opportunity.
  • Position: Center General Manager
  • Reports to: President Director
  • As Center General Manager you will be responsible for maintaining and developing
  • the center’s business, operational and service success in one of our centers.
  • You will lead & manage a multi-cultural sales and experience (didactic) team
  • effectively towards meeting and exceeding prescribed sales, operational and
  • quality goals. This will mean leading, motivating, training and inspiring a team
  • of very varied profiles, as well as creating a work environment that encourages
  • teamwork, commitment & success.
  • Additionally, acting as the sales team leader providing day-to-day mentoring,
  • coaching, training & oversight to the sales team (may or may not consist of a
  • combination of Sales Managers and/or Personal Consultants). Responsible for
  • managing the continuance of our expansion in terms of number of members as well
  • as enhancing the brand and it’s level of excellence within the local and
  • national English Language market which will be achieved through the delivery of
  • outstanding education and sales consultancy service within your center.
  • Duties and Responsibilities :
  • * Managing a center and ensuring smooth operations and experience delivery to
  • members providing every day management of center
  • * Ensure that the Wall Street methodologies and best practices are followed at
  • all times in order to achieve consistency with other centers
  • * Working closely with the Center Experience Manager and creating a strong
  • partnership between all departments
  • * Lead the sales team and assuring the achievement of agreed upon targets in
  • line with company strategy and vision
  • * Ensure the implementation of effective meetings and information sharing
  • structures
  • * Work with management to ensure that people development strategies are in
  • place to support retention and excellent growth and development of staff
  • * Responsible for overall look and feel of the center, ensuring that it is
  • consistently in line with company standards and members’ expectations
  • * Creating and providing timely and accurate reports that track and monitor all
  • KPIs
  • * Increase number of leads, shows and members in line with corporate strategy
  • and goals
  • * Ensure that member satisfaction and learning levels exceed expected
  • benchmarks
  • * Overall responsible for center’s results (sales targets, experience and
  • didactic levels of quality etc.)
  • * Identification of key areas of improvement and implementing the correct
  • changes.
  • * Assure optimum number of staffing and effective rostering in line with
  • corporate goals
  • * Assuring consistent levels of member and staff satisfaction.
  • * Budget planning and management based on proper forecasting
  • * Providing timely and accurate reports.


  • * Bachelors/Master’s degree in business or a related field
  • * Minimum 5 year’s sales experience and min. 2 years team management experience
  • (premium B2C product preferred (B2B experience will be a plus but not
  • mandatory))
  • * International experience (studies or work related is an advantage)
  • * Experience managing a result/target oriented business to drive profitability
  • * P&L responsibility
  • * Strong people management skills
  • * Excellent interpersonal style – with cultural sensitivity to deal with
  • diverse nationalities.
  • * Strong analytical skills and data-driven thinking
  • * Up-to-date with the latest trends and best practices
  • * Strong leadership skills and project management skills
  • * Ability to work with across all levels in an organization and with external
  • vendors
  • * ‘Entrepreneurship’ characteristics – gets things done!
  • * Creative thinker and team player
  • * “Can do” personality
  • * Detailed oriented
  • * Fluency in English both verbal and written is mandatory
  • * MS Office/IT literate


    • Competitive salary and generous bonus scheme.
    • Medical insurance.
    • Free unlimited access to Wall Street English course.
    • Clear opportunities for promotion and career development.
    • Community events sponsored by Wall Street English.
    • Professional, fun, and exciting work environment.


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Company Industry : Education Management

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